Privacy Policy

At VetNow (operated by VetNow India Private Limited), we are committed to protecting the privacy of our users (pet parents and veterinary professionals). This Privacy Policy explains how we collect, use, share, and protect your information when you use our website, mobile application, and related services.

1. Information We Collect

To provide high-quality telemedicine and pet care management, we collect the following types of information:

• Personal Information: Your name, email address, mobile phone number, and physical address (for delivery of medicines and pet products).
• Pet Information: Name, breed, age, gender, medical history, weight, symptom logs, and vaccination records.
• Consultation Data: Chat messages, notes from video calls, photos of symptoms, diagnostic reports, and digital prescriptions generated by veterinarians.
• Payment Information: Transaction history and billing details (payments are processed securely through certified third-party payment gateways; we do not store your credit card or net banking credentials).

2. How We Use Your Information

We use the collected information for purposes including, but not limited to:

• Facilitating instant 24/7 video and chat consultations with certified veterinarians.
• Sending automated vaccination alerts, medicine schedules, and health check-up reminders.
• Processing and delivering veterinary prescriptions and pet shop orders to your doorstep.
• Providing customized diet suggestions, wellness charts, and general pet care advice.
• Complying with legal regulations, medical standard guidelines, and ensuring platform security.

3. Data Protection & Sharing

We do not sell, trade, or rent your personal or pet data to third parties. Your data is shared strictly under the following conditions:

• With Veterinarians: The clinical practitioner assigned to your consultation has access to your pet's medical profile and consultation notes to provide accurate diagnosis.
• With Service Providers: Verified partner pharmacies, diagnostic labs, and delivery agents receive only the necessary information (like address and order details) to fulfill prescriptions and shop orders.
• Under Legal Obligation: If required by law, court order, or government authority to prevent fraud or protect the safety of users or animals.

4. Data Security

We implement robust security measures, including SSL/TLS encryption, firewalls, and restricted database access, to protect your personal and medical data from unauthorized access, modification, or disclosure.

5. Your Rights and Choices

You have full control over your information:

• You can access, edit, or delete your pet profiles and personal information directly through the VetNow app settings.
• You can download your pet's complete digital health records and prescription history at any time.
• You can opt-out of promotional emails and push notifications by adjusting your notification preferences.

6. Grievance Officer

In accordance with the Indian Information Technology Act, 2000, and rules made thereunder, any grievances or concerns regarding data privacy can be directed to our Grievance Officer:

Name: Anil Mahaveer Chougule (अनिल महावीर चौगुले)
Email: vetnowinfo@gmail.com
Phone: +91 9822764373
Address: 754-2, Main Road, Chougule Galli, Dattawad, Shirol, Kolhapur, Maharashtra - 416107